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FAQ

1) Can I order online?

We can only accept orders from customers from trade or industry.

Bohle Ltd is a trade only manufacturer and wholesale distributor of goods and equipment for the glass and glazing industry. The company is bound by its articles, terms and conditions only to trade business to business. Accordingly, Bohle Ltd does not supply goods direct to the public.
However, we recognize that end users who become aware of Bohle products via sources such as the internet may wish to purchase our goods. In these circumstances we are happy to provide a list of companies, many of whom offer complimentary products and services such as estimating, glass supply and fitting. If you would like details of local companies, simply call 0800 616151 or email info@bohle.ltd with your postcode details and we will notify you of glass specialists in your nearest area

Existing/Returning Customer?

You can order online directly from Bohle Ltd via the online shop. You will need to log in with your email address or customer number to place your order. If you already have a customer number or Bohle account, simply click on “log in” and follow the prompts.
New to Bohle?
If you do not already have a customer number or Bohle Account, please complete the registration form taking care to enter data correctly and in the appropriate field. This form is also accessible via the tabs at the bottom of the homepage.
If you are not sure if you or your company are already registered but you already have a Bohle customer number or account, you can check by calling 0800 616151 during business hours (Mon – Fri, 8am – 5pm)
We process web registrations manually during standard office hours and it can take up to 24/48 hours for your registration to be processed. Once processed, you will be notified by email. The email will advise you of your password and you can log in and start ordering immediately. If you experience any difficulty logging in please call Customer Services on 0800 616151 during office hours (Mon – Fri, 8am – 5pm)
We do not currently offer out of hours support.

2) How do I log in?

Click on the log in button in the top left hand corner of the screen and follow the prompts.
You can log in with your email address or customer number. Enter your password and click the blue log in button
NB; Passwords are case sensitive.
You will be successfully logged in when the shopping trolley symbol appears in the top right hand corner of the site.

3) I have forgotten my password

Click on the log in button, click on “Forgotten my Password” Follow the directions and a new, randomly generated password will be sent to you via email. Once you have accessed the site via your new password we recommend, for security reasons, that you change this password via “My Account” and following the directions to “Change Password”
You can access “My Account” by clicking on your name in the top left hand corner of the screen.

4) How do I find what I am looking for?

You can enter article/product numbers or descriptions straight into the search box in the top right corner of the screen. Alternatively, you can access the “Products” heading from the home page: Click on “Products” and a drop down list will provide sub headings such as; Fittings, Tools, Consumables, Glass Bonding etc to enable you to search effectively. If you are experiencing difficulty finding what you are looking for, please call customer services on 0800 616151 for assistance.

5) How do I Check Availability and Prices?

You will need to be logged in to access information regarding prices and availability.
Select your item, follow the thumbnails and view the table underneath the image of the item - you may need to scroll down. In the tables you can access drop down menus. Select “All” and you will be able to see all options for that particular item ie; finishes, sizes, length etc
We hold stock in multiple locations. Stock levels are indicated by a traffic light system – Green means in stock in the UK, orange means temporarily out of stock in the UK but may be available in our central warehouse in Haan, and yellow means only available to order. Hover over the coloured square for the quantities currently available.
Prices are usually discounted for a quantity purchase, you may see up to 3 prices listed. For example, a different price may be offered for 1, 5 or 20 pieces. Further price breaks may be accessible if a greater quantity than listed is required – Please call customer services on 0800 616151 for a distributor price.
All prices quoted are excluding VAT.
Prices can be adjusted at any time without prior notification to reflect supplier increases, forex fluctuations and delivery costs – please see our full terms and conditions for full details.

Bohle Ltd can offer a bespoke hardware quotation service if you require assistance with selecting the right product for the right application. Please call Sales/Customer Services on 0800 616151. Alternatively, please email any requests including drawings or plans to info@bohle.ltd.uk including your company details and contact information – we will endeavour to get back to you within 24 – 48 hrs.

6) How do I purchase an item?

To buy an item simply enter the quantity required and click on the basket. The items will then be added to your cart. Follow the prompts to continue shopping or to view basket and finalise your order. Take care to check quantities and enter or remove alternative delivery addresses carefully before finalising your order.

7) Is there a minimum order value?

No – there is no minimum order value

8) What is standard delivery and what are the shipping costs?

Standard delivery for orders despatched from the Dukinfield site to mainland UK is usually within 48 hrs. Carriage applies to orders under £150.00 - please call Customer Services for more details and a quote.
Delivery from our Central European warehouse facility to mainland UK is usually within 3 – 5 working days. Faster service is possible – Please call customer services for more details and a quote.
Very large, heavy or bulky orders may be subject to additional shipping costs. Under these circumstances, you will be contacted regarding delivery options and costs prior to your order being dispatched

9) How do I Pay?

There is no option to pay for your order online at present. If you have a Bohle credit account, your order will be processed and an invoice raised in line with the terms of payment agreed prior.
If you do not have a credit account, your order will be processed manually and a representative from the Bohle customer service team will contact you promptly to advise methods of payment. We can accept credit or debit card payment (excluding AMEX) over the phone. Alternative methods of payment are BACS, CHAPS or cheque in post. Please note that your order will only be dispatched on receipt of cleared funds.

10) What do I do if I receive a short, damaged, incorrect or late order, or if my order does not arrive?

We have a dedicated after-sales department to take care of any issues that could arise with your order. Please call 0800 616151 to report any issues within 3 days of receipt of your order. Please be advised that damaged deliveries should be signed for as damaged. A claim may be refused or may not be able to be processed if the damaged goods are accepted and signed for as received in good condition.

11) How do I return an item?

Please contact Customer Services on 0800 616151 for advice on how to return your goods. We can offer a collection service. (This may be chargeable depending on the reason for return).
A £20 or 20% restock charge may also apply if goods are returned for the following reasons;
Eg;
• Customer has changed mind
• Customer over ordered
• Customer has a surplus stock that is no longer required
• Customer ordered the wrong goods

Please consult Customer Services before returning any goods – you will be advised on the best course of action and how best to proceed.

12) What do I do if I have an invoice, credit, refund or payment query?

Please call sales/customer service on 0800 616151. Please have your customer number and our invoice number to quote to the operative.

13) I am based outside the UK. Can I still buy from Bohle Ltd?

Bohle Ltd in the UK only sells to the UK and Ireland. However, the Bohle Group operates subsidiaries worldwide so please contact your local subsidiary office or the Export Department.

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