Frequently asked questions
Do you have questions about the Bohle online shop? Here you will find answers about the registration process, orders, dispatch and returns.Registration
How can I register on the Bohle online shop?
You can register or log in at any time using the person icon "My account" next to the search field.
You can register or log in at any time using the person icon "My account" next to the search field.
What data do I need to provide for registration?
When registering, you only enter data that is important for a business relationship and flawless order processing. You can view your data in your account at any time. Your data can be deleted from our system on request. To do so, please send us a message via our contact form or by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm).
We process web registrations manually during standard office hours and it can take up to 24/48 hours for your registration to be processed. Once processed, you will be notified by email. The email will advise you of your password and you can log in and start ordering immediately.
When registering, you only enter data that is important for a business relationship and flawless order processing. You can view your data in your account at any time. Your data can be deleted from our system on request. To do so, please send us a message via our contact form or by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm).
We process web registrations manually during standard office hours and it can take up to 24/48 hours for your registration to be processed. Once processed, you will be notified by email. The email will advise you of your password and you can log in and start ordering immediately.
Why do I have to create a customer account to be able to order?
We are a B2B company and only sell to companies. Therefore, you will only see your customised prices and be able to place orders once you have created a customer account.- you can order online at any time after logging in, and view the status of your orders.
- you can place a quick order.
- you can store several delivery addresses in an address book. You can add several contacts to your company.
- you can create a wish list in our online shop.
However, we recognize that end users who become aware of Bohle products via sources such as the internet may wish to purchase our goods. In these circumstances we are happy to provide a list of companies, many of whom offer complimentary products and services such as estimating, glass supply and fitting. If you would like details of local companies, simply call +46 8 4495750 or email info@bohle.se with your postcode details and we will notify you of glass specialists in your nearest area
- you can order online at any time after logging in, and view the status of your orders.
- you can place a quick order.
- you can store several delivery addresses in an address book. You can add several contacts to your company.
- you can create a wish list in our online shop.
What is the customer account?
After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.
After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.
What do I do if I have forgotten my password?
In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.
In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.
How do I change my password?
To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.
To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.
What do I do if I cannot register?
Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.
Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.
Orders
How do I pay?
There is no option to pay for your order online at present. If you have a Bohle credit account, your order will be processed and an invoice raised in line with the terms of payment agreed prior.
If you do not have a credit account, your order will be processed manually and a representative from the Bohle customer service team will contact you promptly to advise methods of payment.
There is no option to pay for your order online at present. If you have a Bohle credit account, your order will be processed and an invoice raised in line with the terms of payment agreed prior. If you do not have a credit account, your order will be processed manually and a representative from the Bohle customer service team will contact you promptly to advise methods of payment.
Where can I view my orders?
You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).
You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).
Where can I see the orders I have placed in the online shop?
You can find the orders you have already placed in your customer account under the main menu item "Orders". In the view that opens, you can decide whether you want to see the order status of open orders or search for orders that have already been completed.
Shipping and delivery
What are the delivery and shipment costs?
The resulting shipping costs are based on the product with the largest type of packaging (packet/Euro pallet). If you need information about the exact costs in advance, please get in touch with our customer services team: info@bohle.se or +46 8 4495750.
The resulting shipping costs are based on the product with the largest type of packaging (packet/Euro pallet). If you need information about the exact costs in advance, please get in touch with our customer services team: info@bohle.se or +46 8 4495750.
Can I agree a fixed delivery week?
Yes. Simply indicate the desired delivery week in the 2nd step of the ordering process.
Yes. Simply indicate the desired delivery week in the 2nd step of the ordering process.
Is it possible to receive a partial delivery in advance?
A partial delivery is only possible upon consultation with our customer consultants. Please note that partial deliveries involve additional shipping costs.
Please get in touch with our customer services team and indicate your order number by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm). We will be happy to assist you.
A partial delivery is only possible upon consultation with our customer consultants. Please note that partial deliveries involve additional shipping costs. Please get in touch with our customer services team and indicate your order number by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm). We will be happy to assist you.
Can I collect my order from Bohle?
Yes. Goods can be picked up in our Showroom in Haan upon prior appointment. The opening times of our Showroom are as follows: Monday to Thursday from 08:00 am until 05:00 pm and Friday from 08:00 am until 03:00 pm. To avoid waiting times, please make a prior appointment calling +49 (0) 2129 5568 249 so that we can have your goods ready for collection.
Yes. Goods can be picked up in our Showroom in Haan upon prior appointment. The opening times of our Showroom are as follows: Monday to Thursday from 08:00 am until 05:00 pm and Friday from 08:00 am until 03:00 pm. To avoid waiting times, please make a prior appointment calling +49 (0) 2129 5568 249 so that we can have your goods ready for collection.
Can I indicate a different delivery address?
Yes. Upon registration you can enter different addresses in the “Delivery address” menu in your account, from which you choose the desired address. Please note that changing your delivery address (e.g. in another country) may also change your shipping costs.
Yes. Upon registration you can enter different addresses in the “Delivery address” menu in your account, from which you choose the desired address. Please note that changing your delivery address (e.g. in another country) may also change your shipping costs.
Can I change the delivery address after ordering?
It is not always possible to change the address at this stage. This depends on the processing stage of your order. Please get in touch with our customer services team and indicate your order number by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm). We will be happy to assist you.
It is not always possible to change the address at this stage. This depends on the processing stage of your order. Please get in touch with our customer services team and indicate your order number by e-mail: info@bohle.se or by telephone on +46 8 4495750 (Monday to Thursday from 7:30 am until 04:30 pm and Friday from 07:30 am to 03:30 pm). We will be happy to assist you.
Returns And Complaints
Who bears the costs for the return shipment?
In the event of an incorrect delivery or a qualitative defect, Bohle Ltd will of course bear the return costs.
a. In case of a wrong delivery or a quality defect, Bohle AG will, of course, bear the return costs.
1. For this purpose, please contact our Return Service.
2. By phone: +46 8 4495750 or by e-mail to: info@bohle.se
3. We will then collect the goods from you or send a return label.
b. If the responsibility for the error lies with the customer, you are kindly requested to return the goods at your own expense. If the return consignment is not justified (e.g. application error, no defect detectable, etc.), we reserve the right to charge a handling fee in line with our General Terms and Conditions.
In the event of an incorrect delivery or a qualitative defect, Bohle Ltd will of course bear the return costs.
a. In case of a wrong delivery or a quality defect, Bohle AG will, of course, bear the return costs.
1. For this purpose, please contact our Return Service.
2. By phone: +46 8 4495750 or by e-mail to: info@bohle.se
3. We will then collect the goods from you or send a return label.
b. If the responsibility for the error lies with the customer, you are kindly requested to return the goods at your own expense. If the return consignment is not justified (e.g. application error, no defect detectable, etc.), we reserve the right to charge a handling fee in line with our General Terms and Conditions.
How is transport damage handled?
a. The transfer of risk usually takes place (unless otherwise agreed) once the goods are handed over to the forwarder. We will gladly process the transport damage for you. However, we explicitly point out the transfer of risk as indicated above. We expressly need the completed damage form in order to be able to assert claims for damages against the forwarder and/or its insurance.
b. Apparent transport damage
1. The damage (e.g. packaging is torn or crushed) must be noted down on the supplier´s delivery documents and subsequently confirmed by signature of the driver in charge. If the driver refuses to sign, please note down the following: “The driver has denied signature.” If the signature is rendered on a display device, sign in slightly smaller letters and write “DEFECT” as clearly as possible next to your signature. The driver should also mark the consignment as defect in his system. You can also use the damage forms of your company for this purpose.
2. If a driver does not allow you to accept the delivery with a damage note (he either insists on a signature without note or no acceptance), please refuse acceptance and inform us immediately. In case of doubt, the following applies: It is better to refuse the acceptance of a damaged delivery than having to assume the responsibility for the damage, and notify us accordingly.
c. Concealed transport damage
If the damage is not visible from outside (the package or pallet is undamaged outside, however, the goods show damages after opening the package), contrary to an apparent transport damage, the goods are deemed accepted “against clean receipt”. No damage note has been made to the forwarder/parcel service. A complete documentation (photos of the outside and inside packaging, photos of the damaged area, description of the damage, etc.) is therefore indispensable. In addition, concealed damaged must be reported to us within 7 days at most. After that period, the forwarders, parcel services and insurances assume that the goods have been delivered to you in undamaged state; claims for damages can no longer be asserted at this point.
a. The transfer of risk usually takes place (unless otherwise agreed) once the goods are handed over to the forwarder. We will gladly process the transport damage for you. However, we explicitly point out the transfer of risk as indicated above. We expressly need the completed damage form in order to be able to assert claims for damages against the forwarder and/or its insurance.
b. Apparent transport damage
1. The damage (e.g. packaging is torn or crushed) must be noted down on the supplier´s delivery documents and subsequently confirmed by signature of the driver in charge. If the driver refuses to sign, please note down the following: “The driver has denied signature.” If the signature is rendered on a display device, sign in slightly smaller letters and write “DEFECT” as clearly as possible next to your signature. The driver should also mark the consignment as defect in his system. You can also use the damage forms of your company for this purpose.
2. If a driver does not allow you to accept the delivery with a damage note (he either insists on a signature without note or no acceptance), please refuse acceptance and inform us immediately. In case of doubt, the following applies: It is better to refuse the acceptance of a damaged delivery than having to assume the responsibility for the damage, and notify us accordingly.
c. Concealed transport damage
If the damage is not visible from outside (the package or pallet is undamaged outside, however, the goods show damages after opening the package), contrary to an apparent transport damage, the goods are deemed accepted “against clean receipt”. No damage note has been made to the forwarder/parcel service. A complete documentation (photos of the outside and inside packaging, photos of the damaged area, description of the damage, etc.) is therefore indispensable. In addition, concealed damaged must be reported to us within 7 days at most. After that period, the forwarders, parcel services and insurances assume that the goods have been delivered to you in undamaged state; claims for damages can no longer be asserted at this point.
How can I obtain a credit note or a replacement delivery?
a. A replacement delivery is organised immediately upon processing the return. Of course, minimum quantity surcharges and shipping charges are omitted in this case. If you urgently need a replacement, our sales department will be happy to arrange the shipment against invoice. You will receive a corresponding credit note upon completion of the return.
b. If you need a credit note or if a credit note is issued due to the required replacement delivery, we will send it to you immediately upon completion of the return and credit it to your account.
a. A replacement delivery is organised immediately upon processing the return. Of course, minimum quantity surcharges and shipping charges are omitted in this case. If you urgently need a replacement, our sales department will be happy to arrange the shipment against invoice. You will receive a corresponding credit note upon completion of the return.
b. If you need a credit note or if a credit note is issued due to the required replacement delivery, we will send it to you immediately upon completion of the return and credit it to your account.