Frequently asked questions

You can register or log in at any time using the person icon "My account" next to the search field.

When registering, you only enter data that is important for a business relationship and flawless order processing. You can view your data in your account at any time. Your data can be deleted from our system on request. To do this, please send us a corresponding message via our Contact form or send an e-mail to info@bohle.at

We are a B2B company and only sell to companies. Therefore, you will only be shown your customised prices and be able to order once you have created a customer account.

1. you can order online at any time after logging in, and view the status of your orders.
2. you can place a quick order.
3. you can store several delivery addresses in an address book. You can add several contacts to your company.
   
4. you can create a wish list in our online shop.

After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.

In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.

To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.

Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.

For security reasons, you will be automatically logged out of the Bohle online shop after a certain period of time. To continue with your order, simply log in again - your shopping basket will remain in place.

You will need to be logged in to access information regarding prices.

Whether orders can still be amended, changed or cancelled depends on the processing status of your order. Please note that it is not possible to change or cancel orders for items that have been specially ordered for you. Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), stating your order number. We will be happy to help you.

You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).

It is now possible to order more quickly and easily from Bohle.

In your customer account, the "Quick order" tab allows you to quickly and easily add products to either the current shopping basket or an order list based on their product number and quantity. You can upload a file in CSV, XLS or XLSX format, in which the file must contain the product number in the first column and the desired quantity in the second column, separated by a comma. You also have the option of entering the product number directly and adding the desired quantity directly to the shopping basket or to an order list. You can find more information here.

The shipping costs are based on the product with the largest type of packaging (parcel / Euro pallet). Example: If you order several items, the individual types of packaging within a shopping basket are not added together, but only one - the largest - type of packaging is charged. By the way: From a net value of goods of €300, excluding forwarding deliveries, we ship free of charge to Austria. Further information on our delivery and shipping costs.

You are welcome to specify a desired delivery date when ordering, but a telephone agreement is more binding. Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), stating your order number. We will be happy to help you.

Partial delivery is only possible after consultation with our advisors. Please note that partial deliveries can usually only be made against payment of the additional shipping costs incurred.

Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), quoting your order number. We will be happy to help you.

Yes, after registration you can create different addresses in your customer account under the menu item ‘Delivery address’, from which you can then select your delivery address. Please note that a different delivery address, e.g. to another country, may also change the delivery costs. We deliver within Austria, Hungary and Slovenia.

It is not always possible to change the address, as the processing status of your order is decisive for changes. Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), quoting your order number. We will be happy to help you.

Express delivery is possible depending on the product. Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), stating your order number. We will be happy to help you.

Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), quoting your order number. We will be happy to help you.

If a parcel arrives damaged, please contact the parcel service or carrier immediately. If an item arrives defective, you can of course return it to us and receive either a replacement item or a refund of the purchase price. You can see how to return an item in the previous question.

You will find our safety data sheets here.

No, because the delivery and shipping costs depend on the country of delivery, the volume of the order and the nature of the products. By the way: From a shopping basket value of €300 net, excluding forwarding agent deliveries, the delivery is shipped free of charge to Austria. Further information on our delivery and shipping costs.

You will find the measurement sheets in our download centre and with the corresponding products.

Yes - Please contact our customer service by e-mail at info@bohle.at or by telephone on 01 8044853-0 (Monday to Thursday from 7:00 to 16:00 and Friday from 7:00 to 12:00), quoting your order number. We will be happy to help you.

No. As the colour display varies from screen to screen, product images, drawings or illustrations cannot be binding. The online indications about the product details and, finally, the information on the order confirmation, are decisive for the product characteristics.