Frequently asked questions
Do you have questions about the Bohle online shop? Here you will find answers about the registration process, orders, dispatch and returns.Registration
How can I register on the Bohle online shop?
You can register or log in at any time using the person icon "My account" next to the search field.
You can register or log in at any time using the person icon "My account" next to the search field.
Why do I have to create a customer account to be able to order?
We are a B2B company and only sell to companies. Therefore, you will only see your customised prices and be able to place orders once you have created a customer account.- you can order online at any time after logging in, and view the status of your orders.
- you can place a quick order.
- you can store several delivery addresses in an address book. You can add several contacts to your company.
- you can create a wish list in our online shop.
However, we recognize that end users who become aware of Bohle products via sources such as the internet may wish to purchase our goods. In these circumstances we are happy to provide a list of companies, many of whom offer complimentary products and services such as estimating, glass supply and fitting. If you would like details of local companies, simply call 0800 616151 or email info@bohle.ltd with your postcode details and we will notify you of glass specialists in your nearest area
- you can order online at any time after logging in, and view the status of your orders.
- you can place a quick order.
- you can store several delivery addresses in an address book. You can add several contacts to your company.
- you can create a wish list in our online shop.
What is the customer account?
After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.
After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.
What do I do if I have forgotten my password?
In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.
In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.
How do I change my password?
To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.
To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.
What do I do if I cannot register?
Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.
Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.
Why am I being deregistered from the online shop after a long time?
For security reasons, you will be automatically logged out of the Bohle online shop after a certain period of time. To continue with your order, simply log in again - your shopping basket will remain in place.
For security reasons, you will be automatically logged out of the Bohle online shop after a certain period of time. To continue with your order, simply log in again - your shopping basket will remain in place.
Orders
Where can I view my orders?
You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).
You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).
Where can I see the orders I have placed in the online shop?
You can find the orders you have already placed in your customer account under the main menu item "Orders". In the view that opens, you can decide whether you want to see the order status of open orders or search for orders that have already been completed.
You can find the orders you have already placed in your customer account under the main menu item "Orders". In the view that opens, you can decide whether you want to see the order status of open orders or search for orders that have already been completed.
Shipping and delivery
Can I also arrange a fixed delivery date?
When ordering, you are welcome to specify a desired delivery week in which we will dispatch your order from Haan, but a telephone agreement is more binding. It is not guaranteed that the delivery will arrive in the specified delivery week. Please contact our customer service by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), stating your order number. We will be happy to help you.
When ordering, you are welcome to specify a desired delivery week in which we will dispatch your order from Haan, but a telephone agreement is more binding. It is not guaranteed that the delivery will arrive in the specified delivery week. Please contact our customer service by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), stating your order number. We will be happy to help you.
Can I also specify a different delivery address?
Yes, after registration you can create different addresses in your customer account under the menu item "Delivery address", from which you can then select your delivery address during the ordering process. Please note that a different delivery address may also change the delivery costs.
Yes, after registration you can create different addresses in your customer account under the menu item "Delivery address", from which you can then select your delivery address during the ordering process. Please note that a different delivery address may also change the delivery costs.
Can I also arrange a fixed delivery date?
When ordering, you are welcome to specify a desired delivery week in which we will dispatch your order from Haan, but a telephone agreement is more binding. It is not guaranteed that the delivery will arrive in the specified delivery week. Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), stating your order number. We will be happy to help you.
When ordering, you are welcome to specify a desired delivery week in which we will dispatch your order from Haan, but a telephone agreement is more binding. It is not guaranteed that the delivery will arrive in the specified delivery week. Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), stating your order number. We will be happy to help you.
Returns
How can I return a delivered item?
Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), quoting your order number. We will be happy to help you.
Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), quoting your order number. We will be happy to help you.
What do I do if an item I have ordered arrives faulty?
If a parcel arrives damaged, please contact the parcel service or carrier immediately. If an item arrives defective, you can of course return it to us and receive either a replacement item or a refund of the purchase price. You can see how to return an item in the previous question.
If a parcel arrives damaged, please contact the parcel service or carrier immediately. If an item arrives defective, you can of course return it to us and receive either a replacement item or a refund of the purchase price. You can see how to return an item in the previous question.
How does a return work?
Returns can be processed via the online shop. To do this, select the order under "My account" and create a return for the items and quantities concerned. Add photos or a comment if necessary.
Please pack the goods carefully to avoid damage during transport. Make sure that the goods to be returned, including any accessories, and are sent back in the original product box. Please do not stick the parcel label on the product packaging, but use an outer carton instead.
The processing of a return is usually completed within 3-5 working days of receipt. If the defect is of a qualitative nature, the inspection may take 2-4 weeks. If you urgently require a replacement, please contact our Customer services department.
If the order was delivered to you by a forwarding agent, the online returns notification function is not available. Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm). We will be happy to help you.
Returns can be processed via the online shop. To do this, select the order under "My account" and create a return for the items and quantities concerned. Add photos or a comment if necessary.
Please pack the goods carefully to avoid damage during transport. Make sure that the goods to be returned, including any accessories, and are sent back in the original product box. Please do not stick the parcel label on the product packaging, but use an outer carton instead.
The processing of a return is usually completed within 3-5 working days of receipt. If the defect is of a qualitative nature, the inspection may take 2-4 weeks. If you urgently require a replacement, please contact our Customer services department.
If the order was delivered to you by a forwarding agent, the online returns notification function is not available. Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm). We will be happy to help you.
How is transport damage handled?
The transfer of risk generally takes place (unless otherwise agreed) when the goods are handed over to the carrier. We will be happy to handle the transport damage for you, but expressly point out that the risk has been transferred. In order to assert a claim against the carrier and/or its insurance company, we expressly require the completed claim form.
Obvious transport damage
The damage (e.g. packaging is torn or dented) must be noted on the supplier's delivery documents and then signed for by the delivering driver. If the driver refuses to sign, please note: "Driver has refused to sign". If the signature is provided on a display device, sign slightly smaller and add the note "DAMAGED" as clearly as possible. The driver should also mark the consignment as defective in his IT system. You can also use your company's standard damage form for this purpose. If a driver refuses you the opportunity to accept the goods with a damage note (he either insists on a signature without a note or no acceptance), please refuse acceptance and inform us immediately. If in doubt, refuse to accept a damaged delivery before you have to pay for the damage yourself and report the damage to us.
Concealed transport damage
If the damage is not visible from the outside (the box or pallet is undamaged from the outside, but the goods show signs of damage after opening), the goods are accepted "against receipt only", in contrast to open transport damage. No damage note was made to the carrier/parcel service. Complete documentation (photos of the outer and inner packaging, photos of the damaged areas, description of the damage, etc.) is therefore essential. Furthermore, hidden damage must be reported to us within a maximum of 5 working days. After that, the shipping companies, parcel services and insurance companies will assume that the goods have reached your premises undamaged and the damage can therefore no longer be settled.
The transfer of risk generally takes place (unless otherwise agreed) when the goods are handed over to the carrier. We will be happy to handle the transport damage for you, but expressly point out that the risk has been transferred. In order to assert a claim against the carrier and/or its insurance company, we expressly require the completed claim form.
Obvious transport damage
The damage (e.g. packaging is torn or dented) must be noted on the supplier's delivery documents and then signed for by the delivering driver. If the driver refuses to sign, please note: "Driver has refused to sign". If the signature is provided on a display device, sign slightly smaller and add the note "DAMAGED" as clearly as possible. The driver should also mark the consignment as defective in his IT system. You can also use your company's standard damage form for this purpose. If a driver refuses you the opportunity to accept the goods with a damage note (he either insists on a signature without a note or no acceptance), please refuse acceptance and inform us immediately. If in doubt, refuse to accept a damaged delivery before you have to pay for the damage yourself and report the damage to us.
Concealed transport damage
If the damage is not visible from the outside (the box or pallet is undamaged from the outside, but the goods show signs of damage after opening), the goods are accepted "against receipt only", in contrast to open transport damage. No damage note was made to the carrier/parcel service. Complete documentation (photos of the outer and inner packaging, photos of the damaged areas, description of the damage, etc.) is therefore essential. Furthermore, hidden damage must be reported to us within a maximum of 5 working days. After that, the shipping companies, parcel services and insurance companies will assume that the goods have reached your premises undamaged and the damage can therefore no longer be settled.
How do I get a credit note or replacement delivery?
A replacement delivery will be arranged for you immediately after the return has been processed. Of course, there are no minimum quantity surcharges and shipping costs. If you urgently need a replacement, our sales department will be happy to send it to you for a fee. A credit note will be issued once the return has been completed.
If you wish to receive a credit note or if this is due to the calculated replacement delivery, we will send it to you immediately after completion and credit it to your customer account.
Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), quoting your order number. We will be happy to help you.
A replacement delivery will be arranged for you immediately after the return has been processed. Of course, there are no minimum quantity surcharges and shipping costs. If you urgently need a replacement, our sales department will be happy to send it to you for a fee. A credit note will be issued once the return has been completed.
If you wish to receive a credit note or if this is due to the calculated replacement delivery, we will send it to you immediately after completion and credit it to your customer account.
Please contact our customer service team by e-mail at info@bohle.co.za or by telephone on +27 11 792 6430 (Monday to Thursday from 07.30 am to 4.30 pm, Friday from 7.30 am to 2.30 pm), quoting your order number. We will be happy to help you.