How can I log in to the Bohle Online Shop?

You can register and log in at any time via the menu item “Log in” next to the search box.

What information do I have to provide for registration?

You will only need to enter data which is needed to establish a business relationship and ensure a smooth ordering process. You can access your data in your account at any time. On request, your data will be deleted from our system. To do this, please send us a message via our contact form.

Why should I create a customer account?

Having a customer account provides many advantages: You can find out about the status of your order at all times and also access your previous orders.

1. You can see your current order status.
2. You can save several delivery addresses to an address book.
3. You can create a watchlist in our Online Shop.

What is a customer account?

After logging in to the Bohle Online Shop you can access and modify your personal data (e.g. account data or delivery/shipping addresses) in your customer account. Here you can also change your password. In addition, you find an overview of outstanding and completed orders, configurations from the shower configurator and the details of your contact person.

What do I do if I have forgotten my password?

When you click on the log in area, a window opens where you can find the “Forgotten your password?” link. If you click on this link, a new page opens where you can request a new password. Enter the e-mail address which you have created your Bohle account with and confirm by clicking on “Request password”. We will then promptly send you an e-mail with an automatically generated password which you can change after accessing your customer account.

How do I change my password?

Click on “Log in” and enter your e-mail address and your password. Then click on “Change password” under “Account details”. Now enter both your current password and the new password, confirm the new password and click on “Save”. Please be aware that your password should consist of at least 6 characters and can contain letters, numbers, special characters and blank spaces.

What do I do if I cannot log in to my account?

Please verify the correct spelling of your e-mail address. Have you entered your password correctly? Have you forgotten your password?

Why am I logged out after a longer period of inactivity?

You are logged out of the Bohle Online Shop for security reasons when inactive for more than 60 minutes. Simply log in again to proceed with your order – your shopping cart remains open. As an alternative, you can click on “Stay logged in” upon logging into the Online Shop.

Where can I access my orders?

You can access your orders by clicking on “Log in” and entering your e-mail address and password. When clicking on “My Account”, you can see your outstanding and completed orders under the main menu item “Orders”.

Is it possible to modify, change or cancel my orders later?

It depends on the processing status of your order whether it can still be modified, changed or cancelled. Please keep in mind that modifying or cancelling an order is not possible in case of products which we order explicitly for you.
Please get in touch with our customer service and indicate your order number by e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from
07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

Where can I find my confirmed orders or the shipment tracking?

You will find your confirmed orders in your customer account under the main menu item “Orders”. A new window opens and you can choose whether you would like to see the processing status of confirmed orders or look for already completed orders. For shipment tracking, select the desired order and click on the tracking number highlighted in blue.

What are the delivery and shipment costs?

The shipping costs are based on the product with the largest type of packaging (packet/Euro pallet). Example: If you order several items, the different packaging types in the shopping cart are not added but only the largest packaging type is charged. Please note: Starting from a value of goods of 250€, except for deliveries by a forwarding agent, shipping charges are omitted for shipments inside Austria. Here you find further information about Delivery and shipping costs.

Can I agree a fixed delivery date?

You can indicate the desired delivery date online, however, an agreement by phone is more binding. Please get in touch with our customer service and indicate your order number by
e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from
07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

Is it possible to receive a partial delivery in advance?

A partial delivery is only possible upon consultation with our customer consultants. Please note that partial deliveries involve additional shipping costs.
Please get in touch with our customer service and indicate your order number by
e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from 07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

Can I pick up my ordered goods at Bohle?

Yes. Goods can be picked up in the Bohle AG Showroom in 42781 Haan upon prior appointment. The opening times of our Showroom are as follows: Monday to Thursday from 08:00 am until 05:00 pm and Friday from 08:00 am until 03:00 pm. To avoid waiting times, please make a prior appointment calling +49 2129 5568 100 so that we can have your goods ready for collection.

Can I indicate a different delivery address?

Yes. Upon registration you can enter different addresses in the “Delivery address” menu in your account, from which you choose the desired address. Please note that changing your delivery address (e.g. in another country) may also change your shipping costs.

Can I change the delivery address after ordering?

It is not always possible to change the address at this stage. This depends on the processing stage of your order. Please get in touch with our customer service and indicate your order number by e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from 07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

Is express shipping possible?

It depends on the product whether or not express shipping is possible. Please get in touch with our customer service and indicate your order number by e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from 07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

How can I return a delivered item?

Please get in touch with our customer service and indicate your order number by
e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from
07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

What do I do if one of the delivered goods is broken?

If a package is delivered damaged, please immediately get in touch with the parcel service or the carrier. Of course, if an article is delivered defective, you can return it to us and have the choice between a replacement delivery or the refund of the purchase price. Please refer to the previous question to learn how to return an article.

Where do I find the safety data sheets?

You find all safety data sheets under the following link: https://www.bohle.com/en-at/BohleFiles

Do the prices displayed already include delivery and shipping costs?

No, the delivery and shipping costs depend on the country the goods are dispatched to, on the order volume and the product characteristics. Please note: Starting from a value of goods of 250€, except for deliveries by a forwarding agent, shipping charges are omitted for shipments to Austria. Here you find further information about our delivery and shipping costs.

Do you provide customised quotes?

Yes – Please get in touch with our customer service and indicate your order number by
e-mail: info@bohle.at or telephone calling +43 1 8044853-0 (Monday to Thursday from
07:00 am to 04:00 pm and Friday from 07:00 am to 12:00 pm). We will be happy to assist you.

Are product images and colour samples in the Online Shop binding?

No. As the colour display varies from screen to screen, product images, drawings or illustrations cannot be binding. The online indications about the product details and, finally, the information on the order confirmation, are decisive for the product characteristics.