FAQ

1) How do I find what I am looking for?

You can enter article/product numbers or descriptions straight into the search box in the top right corner of the screen. Alternatively, you can access the “Products” heading from the home page: Click on “Products” and a drop down list will provide sub headings such as; Fittings, Tools, Consumables, Glass Bonding etc to enable you to search effectively. If you are experiencing difficulty finding what you are looking for, please call customer services on + 27 11 792 6430 for assistance.

2) Is there a minimum order value?

Yes, to order online the minimum value of order accepted is ZAR 1000.00 ex VAT

3) What is standard delivery and what are the shipping costs?

Standard delivery for orders despatched from Strjdom Park, Randburg is usually within 48 hrs. Here you can find the delivery terms for couriers.
Delivery from our Central European warehouse in Germany to Bohle SA by sea freight within 6-8 weeks. Faster service is possible – Please call customer services for more details and a quote. 

4) How do I Pay?

If you have a Bohle SA 30 day account, your order will be processed and an invoice raised in line with the terms of payment agreed upon. 
If you do not have a credit account, your order will be processed manually and a representative from the Bohle SA customer service team will contact you promptly to advise methods of payment. We can accept credit or debit card payment (excluding AMEX, Diners) over the phone. Alternative method of payment is via EFT. Proof of payment to be emailed to info@bohle.co.za. Please note that your order will only be dispatched on receipt of cleared funds.

5) What do I do if I receive a short, damaged, incorrect or late order, or if my order does not arrive?

We have a dedicated after-sales department to take care of any issues that could arise with your order. Please call + 27 11 792 6430 to report any issues within 3 days of receipt of your order. Please be advised that damaged deliveries should be signed for as damaged. A claim may be refused or may not be able to be processed if the damaged goods are accepted and signed for as received in good condition.

6) How do I return an item?

Please contact Customer Services on + 27 11 792 6430 for advice on how to return your goods. 
A 15% handling fee may apply if goods are returned for the following reasons; 
Eg; 
• Customer has changed mind
• Customer over ordered
• Customer has a surplus stock that is no longer required 
• Customer ordered the wrong goods
• Any carrier charges for returns by customers are for your account 

Please consult Customer Services before returning any goods – you will be advised on the best course of action and how best to proceed.

7) What do I do if I have an invoice, credit, refund or payment query?

Please call sales/customer service on + 27 11 792 6430. Please have your customer number and our invoice number to quote to the operative.

8) I am based outside of SA. Can I still buy from Bohle SA?

Bohle SA sells into sub-saharan Africa. However, the Bohle Group operates subsidiaries worldwide so please contact your local subsidiary office or the Export Department.

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