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Returns

Please contact Customer Services on 0800 616151 for advice on how to return your goods. We can offer a collection service. This may be chargeable depending on the reason for return.
A £20 or 20% restock charge may also apply if goods are returned for the following reasons, for example:

  • Customer has changed mind
  • Customer over ordered
  • Customer has a surplus stock that is no longer required 
  • Customer ordered the wrong goods

Please consult Customer Services before returning any goods – you will be advised on the best course of action and how best to proceed.

If you received damaged or faulty goods, please call 0800 616151 to report any issues within 3 days of receipt of your order. Please be advised that damaged deliveries should be signed for as damaged. A claim may be refused or may not be able to be processed if the damaged goods are accepted and signed for as received in good condition.

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